07 January 2009 @ 03:27 pm
Thoughts prompted by a Subway sandwich that failed to sparkle*  

When I was a wee young sproglette and new to the work force, I spent several years working as a “Sandwich Artist” at Subway. Was it a glorious occupation? No. But it was by no means the most miserable job I ever had; and as far as food service goes, you could really do worse. The work is easy, the place smells great, it pays better than minimum wage, and you get free food.**

Anyway. We have a Subway a couple blocks away from our apartment, and sometimes I’m overcome with a craving; so I tootle on down to ye old sammich shop, and — depending on who’s working — I usually get a perfectly serviceable sandwich. But once in awhile I’m wholly uninspired by the folks behind the counter. Like today.

Sandwich-making isn’t rocket science; I know this first-hand. It’s easy as can be; and especially when the restaurant is not very busy, it’s not asking too much for the employees to accommodate simple requests — since it is, in fact, part of the business plan that I get to tell them what I want on my sandwich.

I’m not a picky bitch. I’m specific and clear — and polite. But when the kid behind the counter just ignores me, doesn’t listen, screws things up, and doesn’t want to fix any of her screw-ups … okay, fine. I get a smidge pissy.

Ergo, I propose the following: When an employee is certified as a Sandwich Artist, he or she ought to receive a little card identifying him or her as such; and this little card ought to authorize the holder to jaunt behind the counter at any Subway location, so that the bearer can make his or her own damn sandwich with impunity (even after that person’s term of employment has ended).

There would be restrictions, of course. People who have been fired, who are wearing inappropriate shoes, or are maintaining unsatisfactory levels of personal hygiene ought to be refused this privilege — and specific permissions should to be left to on-site manager (or senior employee) discretion. Perhaps there could be some sort of “continuing education” program in which former employees must participate every now and again, to make sure they still understand chain standards and inspection-passing matters of cleanliness.

I would totally be game to attend a one-hour class once a year in order to maintain that kind of card-holder status. I’m just sayin’.



* This is actually a tweak of an idea my husband once shared regarding coffee drinks.
** Your “working for Subway” results may vary. It makes a huge difference how large the franchise is (most Subways are independently owned and operated), and/or who you’re working for.

[Crossposted to/from my website. If you'd like to comment, you can do so either here or there.]
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Lizzibabe[info]lizzibabe on January 7th, 2009 08:36 pm (UTC)
It's a lovely thought, but The Subway Powers That Be ain't going to touch it with a ten meter cattle prod due to insurance and liability issues.

Lord knows the number of times I've wanted to pick up the grocery cashier by her elbows, set her to one side, and start scanning that big order zoomy-zoom like I used to back at Krogers.
Addison and Steele are Pining for the Fjords[info]cmpriest on January 7th, 2009 08:40 pm (UTC)
The Subway Powers That Be ain't going to touch it with a ten meter cattle prod due to insurance and liability issues.

Rationally, I know this.
But a girl can dream, can't she?
Lizzibabe[info]lizzibabe on January 7th, 2009 09:23 pm (UTC)
Ah, and one's reach should always exceed one's grasp. Or what's a heaven for?"
.[info]wolfsilveroak on January 7th, 2009 08:51 pm (UTC)
Lord knows the number of times I've wanted to pick up the grocery cashier by her elbows, set her to one side, and start scanning that big order zoomy-zoom like I used to back at Krogers.
Gods yes.

and sometimes, when they're uber busy, I still jump behind the counter to help out at the Shell station I used to work at.
The Doro[info]kalldoro on January 7th, 2009 08:37 pm (UTC)
I agree like woah!! I worked as a Sandwich Artist on and off for about 4 years. It irritates the hell out of me when I want a Sub and it's not as good as it could be. I would love to be able to just make it myself. :)
Ian Rogers[info]onemoreshadow on January 7th, 2009 08:45 pm (UTC)
Freaky. I just had this exact same conversation with someone today, regarding a trip to Subway I made the other night.

Yeah, it's not a great job, but it's not a reason to do it poorly. Like any of the crap jobs teenagers have to suffer through, that's part of life and growing up. You get the crap job so you can earn a better job later on.

Of course teenagers are genetically engineered not to believe or accept any of this, so it's somewhat pointless to say it...
ringsnake[info]ringsnake on January 7th, 2009 08:46 pm (UTC)
I know that feeling. We once had a problem with our internet connection, and I was able to track down the router and what was wrong with it. I called tech support and ended up talking to someone in India who couldn't do more than read the script.

"Look. Your problem is with this router at this IP. I swear all you should have to do is send someone there to clear its cache! Send me up the chain to someone in the United States!"

"Thank you for calling Mr. Glen. Your ticket has been recorded." *click*
Livia Llewellyn: Need Coffee[info]livia_llewellyn on January 7th, 2009 08:47 pm (UTC)
I wish they'd do that with coffee shops and cafes. I'm tired of watching people who have no right to call themselves "baristas" botch shot after shot, especially when I could do a better job blindfolded. It's a fucking crime!
Addison and Steele are Pining for the Fjords[info]cmpriest on January 7th, 2009 08:49 pm (UTC)
See that first footnote :)
Livia Llewellyn: Yeah[info]livia_llewellyn on January 7th, 2009 09:14 pm (UTC)
Note to self: read footnotes. :P
MGNelson: Aphie[info]theaggregator on January 7th, 2009 08:47 pm (UTC)
Ah yes...Spain the Cat's icon fits this post much better. :-P
.[info]wolfsilveroak on January 7th, 2009 08:49 pm (UTC)
I started reading Fathom last night. I had to force myself to stop reading after 10 Chapters. After all, it was 2am. Heh.
Addison and Steele are Pining for the Fjords[info]cmpriest on January 7th, 2009 08:50 pm (UTC)
Cool, and thanks! I suppose that's the goal, really -- and I'm glad you're liking it. :)
.[info]wolfsilveroak on January 7th, 2009 08:50 pm (UTC)
And I hear ya on the Subway bit. We learned quite quickly which ones to avoid and at which times.}:/
maryrobinette[info]maryrobinette on January 7th, 2009 08:50 pm (UTC)
I worked at Subway in college too and know exactly what you mean.
micheleis[info]micheleis on January 8th, 2009 03:28 am (UTC)
I totally feel set up for SF/F success now, since I was a Subway artist too :) I have dreams like that to this day, that I walk into a Subway and find it packed so I jump back behind the counter and start helping. Or it's completely empty, so I just go back and make the sandwiches myself.
Calico Cataloger[info]nynomi on January 7th, 2009 08:51 pm (UTC)
I haven't eaten at Subway since both I and a favorite professor had bad experiences in one in Bloomington, Indiana in, I think, 1995 or 96. In both cases they were squirting nasty smelling disinfectant or pesticide or something to the extent that we had trouble breathing.

But I am sure Subways vary, since as you pointed out, they're locally owned and operated.

My husband worked at one for some years in the early 90s and was fired because, even though it is not communicable and even though he wore his gloves, his eczema "looked gross to the customers." So he probably wouldn't be eligible for your proposed card.
T.M. Thomas: pic#83465652[info]tmthomas on January 7th, 2009 08:52 pm (UTC)
What did she mess up?

I'm pretty basic with what I order, in part because I'm such a picky eater. I would like to file an official Subway Complaint about the artists who feel "a tiny bit of mustard" means "the same thing we usually put on, but nod at the guy."
Naomi[info]naomikritzer on January 7th, 2009 08:53 pm (UTC)
Well, if you sent this suggestion in to Subway headquarters, you'd probably at least get an apology and a coupon for a free replacement sandwich...
Mark[info]mhaithaca on January 7th, 2009 08:58 pm (UTC)

I got four $5 gift certificates when I complained about my last Subway experience at the one in town I don't go to any more. (There are three others. It's not difficult to avoid this one.) The woman couldn't be bothered to apply mustard to the whole sandwich; she splotted a pile of it in one spot in the middle.
Addison and Steele are Pining for the Fjords[info]cmpriest on January 7th, 2009 08:59 pm (UTC)
I'm not going to grouse because I really like the manager at this one (I believe he's the owner of the franchise, too) and he wasn't there. The girl who did a half-assed job is new, so I'll give her one more shot before I throw a fit. It wasn't the end of the world or anything; and the sandwich wasn't that bad ... but I had to argue with her a lot to get it up to "not that bad."
andyleggett[info]andyleggett on January 7th, 2009 08:59 pm (UTC)
Haha, I'd vote for that measure... oh, and guess what shining, lovely smooth little blue book I got in the mail yesterday? Hint: the title begins with F...;D
Neo_Prodigy: Dr. Horrible[info]neo_prodigy on January 7th, 2009 09:04 pm (UTC)
I Can So Relate
I only eat my burgers plain with ketchup only. That's it. I cannot tell you the countless number times I've had to move heaven and earth to get such a simple request.
A pink plastic crypt that fits in your palm: Witchblade [Pissed off][info]fiveforsilver on January 7th, 2009 09:47 pm (UTC)
Re: I Can So Relate
And the people get so confused when you order it "ketchup only" or "plain"! Yes, I really want it plain! Yes, plain means no tomato, no lettuce, no...I really, really meant plain.

And don't get me started on trying to get a steak cooked properly...
Neo_Prodigy[info]neo_prodigy on January 7th, 2009 09:49 pm (UTC)
Re: I Can So Relate
*Nods*

I know, right?
Duane[info]duane_kc on January 7th, 2009 09:05 pm (UTC)
I have the same problem with both of my local Arby's. I feel your pain. (Or mild discomfort, anyway.) :)
Denise[info]seity1 on January 7th, 2009 09:11 pm (UTC)
I worked Subway back in High School myself and I'd love to be able to make my own subs now. My biggest problem with the one near me is they practically drown the sub in mustard, mayo, etc even if you specifically request for only a small amount. When I can, I get it without any kind of dressing and add it myself later. You'd think making a sandwich was some kind of rocket science the way a lot of the employees act behind the counter.
Danny Adams[info]madwriter on January 7th, 2009 09:14 pm (UTC)
Fortunately this really hasn't been much of a problem lately, but for many of the past semesters our campus Subway had a few employees who liked having a radio nearby cranked up so loud they had to yell "WHAT?" when you were trying to make your sandwich. And there were several occasions when I'd get back to my desk to discover they'd screwed something up--even (or especially) things that I'd repeated twice or thrice after each "WHAT?"
Thom Marrion[info]xnbach on January 7th, 2009 09:26 pm (UTC)
Now you are going to have to open a chain of Cherie Priest Sandwich Bars, kind of like a salad bar or any other food trough, except with sandwiches.

Of course, you'd end up going through that same weird shift that Paul Newman did, when he went from "Famous Actor" to "Guy Who Makes All That Good Food".

Or maybe it will be like a Mongolian BBQ place, and you will gather up all of your sandwich fixings in a bowl and bring it to the Sandwich Artist, who will then assemble your sandwich with amazing craft and skill.

Like Arthur Dent used to do on that one planet.
Addison and Steele are Pining for the Fjords[info]cmpriest on January 8th, 2009 01:16 am (UTC)
Actually, that sounds perfectly nom-ulent ...
Silver Adept[info]silveradept on January 7th, 2009 09:59 pm (UTC)
Something like that would probably move the lines along at certain fast food chains, or possibly make their products more appealing when in the company of good friends.
Ruffian Wind[info]ruffian_wind on January 7th, 2009 10:07 pm (UTC)
I was once a Sandwich Artist as well! I took my job very seriously; we used to have competitions to see who could make the fastest fully-loaded Italian cold cut sub. I had an awesome boss and actually really enjoyed the work.
Mister Eclectic[info]howeird on January 7th, 2009 10:43 pm (UTC)
As your footnote points out, Subway is a YMMV operation, so no, your Sandwich Artist card would not be valid except in your own franchise branch(es).

I used to folkdance at the UW, and there was a diner on the Ave which was open late and specialized in desserts, especially ice cream. One of our number had worked her way through college there as an Ice Cream Artist, and years after she was an alumnus of both the U and the diner, she could still take a bunch of us there after a dance, put on an apron and make our orders for sundaes and such.
Wayfaring One[info]wayfaring1 on January 7th, 2009 11:03 pm (UTC)
Just being the roomie of a Sandwich Artist has ruined me - after all those perfect and interesting combinations you used to put together for me, Cherie, going to a 'normal' Subway is just disappointing every tine. I order standard things, but I am, as you said, "specific, clear, and polite" thanks to you :) Apropos of nothing: Weirdest Subway sandwich ever -- Incheon airport in Korea. The pictures look the same ... the taste, however! Not so much!
Addison and Steele are Pining for the Fjords[info]cmpriest on January 8th, 2009 01:16 am (UTC)
Haha! Sorry to have spoiled you, then. But yeah, you know what I mean? It's like, "I could TOTALLY do a better job than this, in less time ... dammit."
Wayfaring One[info]wayfaring1 on January 8th, 2009 08:07 pm (UTC)
Yes I know exactly what you mean. Exactly. But what good does this do us! Blood pressure, up. Sandwich satisfaction, down. Sigh.
time_shark: torture[info]time_shark on January 8th, 2009 12:55 am (UTC)
I would love to reach a social stratus where I could walk into Subway and dispatch my personal Sammich Artist from my retinue to Handle the Sitch. ;-p
Jessica: Eye See You[info]galateadia on January 8th, 2009 04:19 am (UTC)
Oooh, I'd totally be up for that if I can apply such an idea to Steak n' Shake. Having worked there I know how great their food can be, and I do get cravings for it every once in awhile. But, the franchises here SUCK MIGHTILY, and I've told them so in writing. They thought a $5 gift certificate was going to make it all ok. *feh*
leesmiley[info]leesmiley on January 8th, 2009 04:31 am (UTC)
Amen, sister! There's a guy at the Subway near my store that tries to argue with me over what toppings I want on my sandwich. Since I set him straight, rather abruptly for me, he's not made one for me since.
(Anonymous) on January 8th, 2009 05:09 am (UTC)
Well, a job done.
The fast food experience has become a game of count-the-mistakes combined with a round of bad-attitude-tolerance.

I was recently handed a salad that was McFrozen solid at a drive-thru window and when I walked inside to ask for a replacement the girl at the window said, "It wasn't frozen when I handed it to him."

Turns out the fridge was malfunctioning and freezing stuff; not my mysterious voodoo magic, yet the girl continued to insist I was playing some kind of trick on someone.

There's a Wendy's down the way that never gets our orders right. Not even once. Ever.

I'm not expecting a fine dining experience, but doesn't trying your best at work help pass the time?

If the order is right, and the food is good, I always call the manager (or whoever answers) and give them a quick pat on the back.

They seem to get a kick out of it (or they're tickled by my dorkiness).

(Anonymous) on January 8th, 2009 01:46 pm (UTC)
As a fellow sandwich artist alumni, I'm with you all the way.

Counting pickles is ridiculously easy, and I'm pretty sure when someone says, "a single line of mayo", I can realize their sandwich dreams without seeming to fill an eclair.
I can see my mind from here[info]anansi133 on January 8th, 2009 09:03 pm (UTC)
For that matter, skip the whole profit motive entirely, and have a co-op where members can go in and make themselves sandwiches. Maybe sell sandwiches to non-members at a markup.

Any place I have a punch card, I'd love to be able to buy a subscription to their stuff, to get it at cost+overhead.
(Anonymous) on January 8th, 2009 11:42 pm (UTC)
Yep...
Oh, absolutely. 100%.

We have a Subway inside the college I work at. My colleague and I have a running dialogue working on the meth-addicted wacko that has made our sandwiches over the last five months. She's all over the place, but her mutterings are danged fascinating.

Thank goodness for the plastic gloves...

I manned the counter for a couple of summers back in Pendleton, Oregon. I made sandwiches that could melt the hearts of torturous dictators.

By the way, the spicy italian with a little marinara and the white American cheese on top (crucial), toasted, with black olives, is pretty good.

My copy of Fathom arrived today (packaged with David Ohle's The Pisstown Chaos!) and I can't wait to get to it.

Word up to competent sandwich artists. They do their brethren a good service. The suckers drag all of us down.

Best,
Daniel W. Powell
www.danielwpowell.blogspot.com